So the chef of Sitka and Spruce gets named as one of Food and Wine's 10 best for this year and I have to scratch my head. I wonder if the award is getting given out only for the food and not the whole restaurant experience.
Don't get me wrong, when I went there back in January of this year, the food was excellent. Thoughtful use of PacNW ingredients with an Italian finish, well seasoned and perfectly cooked. However, the service was atrocious. I know that they are going for casual service, but the degree of abandonment and lack of attention to detail displayed was unforgiveable. The servers stood behind the bar while our water bottle needed a refill multiple times over the course of the evening ... ostensibly the bottle was there so we could serve ourselves, but what happens when the pitifully small bottle needed refilling? And then there was the poor timing, unpolished flatware and the worst: the glassware, from Crate and Barrel or the like, that had not had its stickers removed. There was a layer of sticky residue on the bottom of the glasses that resulted from just dumping them into the dishwasher right after they were purchased.
My sister and I ended the meal half full ... we ended up getting burgers.
As I've gotten trained up in front of the house issues, these service issues bug the shit out of me. Today at a restaurant in Portland, my dining partner and I ordered a cured meat plate. It was perfunctorily dropped off; the server didn't mention what the meats were and I had to stop her to tell me what they were. She got the first one right and couldn't tell us what the other two were ... that's when I remembered what the other ones were supposed to be and I blurted them out (an aside, one of the items, supposedly a bit of lardo was actually pork belly).
The inattention continued. The drinks weren't refilled properly, the server was timid and shy and didn't really sense the timing of the table very well. If she had, she would have sold at least a couple more drinks and increased her check average (another aside: the menu was difficult to read in all lower case, single spaced courier ... my eyes hurt ... and it made me scratch my head too since the menu also was a weird mish mash. Pure Italian for the apps, but the a weird mash of Italian and other cuisines ... how did a bangers and mash get on the menu?)
The food was great, but the service was horrible. I've seen it time and time again at good restaurants and, honestly, I'm beginning to tire of it. I am in the industry, so I tip well, really well, and I rarely ever feel like I'm getting my money's worth. As a cook, I can't really afford to tip that well and still get god awful service. It almost seems like the servers feel entitled to their tips and the place they work at and we're doing them a favor by being there.
I'm not asking for much ... a little more attention to detail, reading the table better, product knowledge, basic shit that they should be doing already because, honestly, it's their job.
*sigh* if you like eating out, don't eat out with me unless you also like to be super critical and a bit catty. Sure it's fun, but sometimes you just want to have a great meal and not have to go to the busser station to mark your own flatware for dessert.